Complaints Employee

• Location: Baden-Württemberg
• Salary : Negotiable
• Discipline: Medical Devices

We are working with a fast-growing world-leading medical devices company that is seeking a Complaints Employee.

Responsibilities:

• Preparation of complaint reports, creation of routine systematic statistical evaluations and trend analysis
• Handling of returned goods and assistance during inspection
• Proactive improvement of complaints process
• Assistance for the entire complaint handling process
• Complaint process related CAPA and ECR handling
• Providing statistical input for different departments or customers upon request
• Tracking of complaints process relevant KPIs and complaint trend analysis and evaluations
• Audits

Requirements:

• BSc in Science or Engineering Degree
• Experience in regulated industry like Medical Device or Pharmaceutical in the area of Quality Management/ Quality Control/ Complaints
• Has written and spoken business fluency in English and proficiency in German
• Has excellent Microsoft Office user knowledge