Job Title: Associate Director, Patient Excellence
Location: New Jersey, USA (Potential Remote Flexibility)
Responsibilities:
- Actively engage leadership and staff at all levels to enhance the patient, caregiver, HCP, SOC service experience
- Collaborate with NS Pharma advocacy leadership to foster an environment that supports high levels of patient, caregiver, HCP, SOC service experience engagement in improving patient experience
- Develop training programs, localized strategies, unit/department based activities to increase awareness of specific behaviors and techniques, which affect patient satisfaction
Requirements:
- Previous experience in a healthcare or hospitality setting (7+ years)
- Prior or recent rare disease experience
- Experience working with Patient Advocacy Groups
- Experience working with patients
Shoot over an updated CV, along with available times to chat ASAP!